14-day right of withdrawal. You can cancel your purchase without giving a reason within 14 days from the day you receive your order. To use it, email arcohm.hq@gmail.com (Ohm Woman: ohmwoman.hq@gmail.com) with your order number before the 14 days run out. A clear message is enough, or you can use the EU standard withdrawal form.
Sending items back. Send the items back no later than 14 days after you tell us you are cancelling. Unless the item is faulty or we made a mistake, you pay for the return shipping. Pack the item well and keep your proof of postage.
Condition. You may try the item on as you would in a shop. If it has been worn or used beyond that, we may reduce the refund to reflect the loss in value.
Liquid Chalk. Liquid Chalk is a sealed hygiene product. Once its seal has been broken after delivery, it can't be returned under the right of withdrawal (Danish consumer law allows this exception for sealed goods that are unsuitable for return for hygiene reasons). Unopened chalk can be returned as normal, and faulty chalk is always covered by the right to complain.
Your refund. We refund the full amount you paid, including the original delivery cost, within 14 days of receiving your cancellation. The refund goes to your original payment method. We may wait to pay it until we have received the items back, or until you show proof that you have sent them.
Faulty items (2-year right to complain). If an item is faulty, you have the right to complain for 2 years under Danish consumer law. Email us with your order number and a photo within a reasonable time after you discover the fault. For faulty items we cover the return shipping and repair, replace or refund the item.
Exchanges. We don't do direct exchanges. Return the item for a refund and place a new order.
Complaints. If we can't solve a complaint together, you can contact Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark (naevneneshus.dk).
